UX Research, UX Design, User Interview, User testing
I led a comprehensive UX research process and user interviews, through this I uncovered key pain points in PUMA UK’s checkout flow, including repetitive steps, unclear navigation, and confusing labels. My recommendations simplified the process by optimizing the user flow, improving clarity, and introducing a confirmation page.
The result is a redesigned checkout flow that is expected to reduce drop-off rates, enhance user satisfaction, and create a smoother shopping experience.